Method: Customers can request sample packs via email, phone, or an online form.
Information to Collect:
Preferred sample items: stickers, boards, banners, labels, posters.
Personal details: name, company name, phone number.
Shipping address: street address, suburb, state, postcode.
Action: Gather the requested samples from inventory.
Preparation:
Ensure items are in good condition.
Bundle items appropriately to prevent damage during transit.
Action: Double-check the customer's details for accuracy.
Verification:
Confirm shipping address and contact information.
Ensure the correct sample items are included.
Platform: Log into your MachShip account.
Booking Process:
Navigate to the 'Consignments' section.
Select 'Create Consignment'.
Consignment Details:
Sender Information: Your company's details.
Receiver Information: Customer's details.
Carrier: Choose StarTrack.
Service: Select the appropriate service level (e.g., StarTrack Express).
Package Details:
Weight and dimensions of the sample pack.
Package type (e.g., satchel, box).
Additional Options:
Include any special instructions if necessary.
Review: Confirm all details are correct.
Create Consignment: Finalize the booking.
Action: Print the consignment label generated by MachShip.
Preparation:
Ensure the label is clear.
Action: Attach the printed label securely to the sample pack.
Placement:
Ensure the label is on the largest flat surface.
Avoid covering any barcodes or QR codes.
Action: Schedule a pickup with StarTrack.
Regular Pickup: If you have a regular pickup arrangement, ensure the sample pack is included.
Preparation:
Place the sample pack in a designated pickup area. (Startrack Express Trolley)
Tracking:
Provide the customer with the tracking number.
Monitor the shipment status via the 'myStarTrack' portal.
Notify the customer upon delivery.