Process how to send sample packs

📦 Sample Pack Fulfillment Process

1. Customer Request Intake

• Method: Customers can request sample packs via email, phone, or an online form.
  
  

• Information to Collect:
  
  

  • Preferred sample items: stickers, boards, banners, labels, posters.
    
    

  • Personal details: name, company name, phone number.
    
    

  • Shipping address: street address, suburb, state, postcode.
    
    

2. Sample Pack Assembly

• Action: Gather the requested samples from inventory.
  
  

• Preparation:
  
  

  • Ensure items are in good condition.
    
    

  • Bundle items appropriately to prevent damage during transit.
    
    

3. Customer Information Verification

• Action: Double-check the customer's details for accuracy.
  
  

• Verification:
  
  

  • Confirm shipping address and contact information.
    
    

  • Ensure the correct sample items are included.
    
    

4. Booking Shipment via MachShip

• Platform: Log into your MachShip account.
  
  

• Booking Process:
  
  

  • Navigate to the 'Consignments' section.
    
    

  • Select 'Create Consignment'.
    
    

  • Consignment Details:
    
    

    • Sender Information: Your company's details.
      
      

    • Receiver Information: Customer's details.
      
      

    • Carrier: Choose StarTrack.
      
      

    • Service: Select the appropriate service level (e.g., StarTrack Express).
      
      

    • Package Details:
      
      

      • Weight and dimensions of the sample pack.
        
        

      • Package type (e.g., satchel, box).
        
        

  • Additional Options:
    
    

    • Include any special instructions if necessary.
      
      

  • Review: Confirm all details are correct.
    
    

  • Create Consignment: Finalize the booking.
    
    

5. Label Printing

• Action: Print the consignment label generated by MachShip.
  
  

• Preparation:
  
  

  • Ensure the label is clear.
    
    

6. Attaching the Label

• Action: Attach the printed label securely to the sample pack.
  
  

• Placement:
  
  

  • Ensure the label is on the largest flat surface.
    
    

  • Avoid covering any barcodes or QR codes.
    
    

7. Pickup Arrangement

• Action: Schedule a pickup with StarTrack.
  
  

  • Regular Pickup: If you have a regular pickup arrangement, ensure the sample pack is included.
    
    

• Preparation:
  
  

  • Place the sample pack in a designated pickup area. (Startrack Express Trolley)
    
    

8. Confirmation and Tracking

• Tracking:
  
  

  • Provide the customer with the tracking number.
    
    

  • Monitor the shipment status via the 'myStarTrack' portal.
    
    

  • Notify the customer upon delivery.