Free Personal Printing Jobs Policy

Purpose

At Mediapoint, we believe in fostering strong relationships with our customers. Offering free print jobs is a goodwill gesture to build rapport with the individuals we work with. These gestures can strengthen loyalty and encourage positive word of mouth — both within the customer’s company and beyond, should they move on to other roles.

Scope

This policy applies to all customers, but is subject to conditions outlined below. It is intended for non-commercial, personal, or charitable purposes only — not for re-sale or profit.

Eligibility Guidelines

Free print jobs may be granted under the following conditions:

• Personal events (e.g., family member’s birthday, religious ceremony)

• Charitable or community initiatives

• Strictly non-commercial use

• Customer provides artwork (which must be checked by the team)
  
  

Annual Limits (Per Customer Account)

Under $10,000 spend per annum    1 time per year

$10,000 - $50,0000 -                        3 times per year

$50,000+                                          Up to 5 (or at discretion) 

• Each free job must be under $200+GST (delivered).

• This allowance resets every calendar year.
  
  

Approval Process

• Any frontend team member may approve a free print job if it falls within these limits.

• No further approval is required if the job:

  • Is within the customer’s annual cap

• 
  

  • Meets the $200 limit

  • Qualifies as non-commercial/personal use

  • Has artwork checked and approved
    
    

Logging the Job

All approved free print jobs must be logged via this form:
📄 Free Print Job Form

Exclusions

• Jobs intended for resale or commercial gain

• Jobs requested to correct internal issues (these are handled under production/freight error procedures, not this policy)

• Customers who appear to be abusing this goodwill may have access to this benefit paused or reviewed