Customers reupload artwork without letting us know

Documented Process: Handling Unnotified Artwork Re-uploads in PrintIQ

This process outlines the steps to manage situations where a customer re-uploads artwork to PrintIQ without notifying the team, ensuring the artwork is correctly processed for production.

Step 1: Monitor for Artwork Re-uploads

• Objective: Ensure that all customer re-uploads are promptly identified, leave the status on printIQ as awaiting customer this will prompt us to check up on the order regularly with the customer
  
  

• Action: Regularly check the 'Artwork' in PrintIQ order to confirm if new files have been uploaded.
  
  

Step 2: Download the Artwork from PrintIQ

• Objective: Obtain the latest artwork files for processing.
  
  

• Action: Open the artwork and download from PrintIQ .
  
  
  

Step 3: Add Artwork to the Artwork File

• Objective:  Open the job file and move the new art to the artwork folder
  
  

Step 4: Process the Artwork Through Switch

• Objective:  Run the new artwork in switch
  
  

• Action: Run the artwork file through the Switch workflow.
  
  

• Note: switch will then update the status
  
  

Step 5: Wait for Status Update to 'Frontend Check'

• Objective: Ensure the artwork has passed initial checks before proceeding.
  
  

• Action: Monitor the job status in PrintIQ.
  
  

• Note: The job status should update to 'Frontend Check' once the initial processing is complete.
  
  

Step 6: Change Job Status to 'Prepress Ready'

• Objective: Indicate that the artwork is ready for the prepress stage.
  
  

• Action: Once the status is 'Frontend Check', update the job status to 'Prepress Ready' in PrintIQ.
  
  

• Note: This status change signifies that the artwork is prepared for the next stage in the production process.
  
  

Step 7: Generate and Send the Invoice

• Objective: Finalize the order and inform the customer.
  
  

• Action: Generate the invoice within PrintIQ and email it to the customer.
  
  

• Note: Include a note informing the customer that their job is now ready for production
  
  

By following this process, the team can efficiently handle situations where customers re-upload artwork without notification, ensuring that the artwork is correctly processed and the customer is promptly informed.