Daily Close Off

📌 What is the Cut-Off Time?

Our daily job cut-off is 12:00 PM (midday) for all next-day dispatch jobs.

To ensure operational efficiency and on-time delivery, we require:

• Finalised job submission (all files uploaded)

• Approved and correct artwork

• Clear job instructions
  
  

Jobs received or finalised after this time are automatically moved to the next production batch unless explicitly approved by management or the Grace Period is used.

📄 GembaDoc Process Reference For Performing The Close Off

Full policy and instructions are documented in GembaDocs here: https://gembadocs.com/view-standard-operation/4a4c1cdf4-4d9948f786cb-1746162459

https://gembadocs.com/view-standard-operation/9c83161ad-a09242fd8112-1746157213

👉 View the Cut-Off Policy GembaDoc (replace with your actual link)

⏱ Why Does This Cut-Off Exist?

Our print production process is automated and batch-driven to maximise throughput and minimise delays. Here's why we need a hard cut-off:

• 🧠 Job batching: Our system groups similar jobs together for efficient printing and finishing.

• 📦 Packaging prep: Jobs are auto-sorted into packing runs to ensure turnaround time is met.

• 🤖 Automation rules: Our system pushes jobs into production workflows at specific times; late jobs disrupt this flow.

• 👥 Team planning: Our staff plan resources around daily job loads from 12:01 PM onwards, things like the KPI report is generated.
  
  

⛱ Grace Period & Final Window

We allow a short grace window:

• 12:00–12:20 PM → Discretionary acceptance if artwork is correct and production allows

• 12:20–12:30 PM → Final warning window: Staff must notify customers they have 5 minutes remaining

• After 12:30 PM → Jobs will not be accepted for next-day unless approved by management

The policy and process for allowing jobs after the cut off is here.