Pull Up Banner Warranty

Pull-Up Banner Warranty – Mediapoint

At Mediapoint, we’re committed to quality. While pull-up banners are designed for reliable indoor use, we understand issues can occasionally arise. Below is our warranty policy for our Standard and Premium models.

✅ What’s Covered

We offer a replacement warranty on manufacturing faults under the following conditions:

• 📸 Base or Pole Damage: Must be reported within 3 business days of delivery.
  ➤ Please include clear photos of the damaged area (close-up + full view if possible).

• 📸 Print Defects (e.g. mis-cuts & scratching): Must be flagged within 3 business days of delivery.
  ➤ Include a photo of the full print and a close-up of the defect.

• 📸 Pull-Up Mechanism Failure: Covered for up to 3 months from the delivery date.
  ➤ Provide a photo or short video showing the issue when extending the stand.

• 📸 Transit Damage or Missing Items: Must be reported within 3 business days of delivery with photo evidence.
  ➤ Show damaged packaging, any damaged items, and label the missing part(s).

🔧 Note: We do not stock spare parts for stands, but feel free to ask — if we have components available, we’ll try to assist.

🚫 What’s Not Covered

The warranty does not cover the following issues:

• 🌧️ Outdoor Use: Any weather-related damage (e.g. wind, rain, UV exposure) voids the warranty.

• 🙅‍♂️ User Damage: Includes dropping, incorrect setup, or mishandling by the end user.

• 🛠️ Modifications or Repairs: Any unauthorised attempts to modify or fix the product.

• 🖼️ Print Issues from Supplied Artwork: Includes low-resolution files, missing bleed, or poor file setup.
  ➤ Tip: Always follow artwork guidelines to avoid these issues.

• 🎨 Colour Issues: Colour variations are not covered.
  ➤ For colour-critical jobs, request a production sample before placing full orders.

• 🕒 Normal Wear and Tear: General ageing or scuffing from regular use is not covered.

• 🔍 Lost Parts: Missing pieces like poles, end caps, or bags are not included in warranty.

• 🧽 Cosmetic Issues: Marks like scuffs or surface scratches that do not affect function are excluded.

• ❌ Tearing or Print Pull-Out: Often caused by incorrect installation or improper use (e.g. pulling hard, outdoor exposure, wind damage).
  ➤ Tip: Angle and raise stands gently during setup to prevent this.

📸 How to Make a Claim

To process a claim, please email the following:

• Photos or videos clearly showing the issue.

• A description of what happened and when.

• Your order number or invoice.

📦 For orders of more than 2 banners, we may request the faulty unit be returned for inspection at the customers cost.

🧾 Customer Responsibilities

• Inspect your delivery upon arrival and report any issues within 3 business days.

• For mechanical issues, claims must be made within 3 months of the delivery date.

• Only stop using the banner if it is unsafe or completely non-functional.

• Provide all required proof promptly to enable a smooth resolution.
  
  

🔁 What We’ll Do

Depending on the issue:

• We’ll supply a replacement unit or part (where available).

• Shipping costs for replacements may be covered at our discretion.

• If parts are missing due to user loss (e.g. lost pole), we may offer them at cost if stock is available.

• Refunds are not offered; reprints or replacements are the only resolution method.
  
  

⏳ Warranty Period

• Pull-Up Mechanism Warranty: 3 months from delivery date.

• All Other Issues: Must be reported within 3 business days of delivery if part of warranty above.

• Applies equally to Standard and Premium models.
  
  

If you need to lodge a claim or have questions, please email us at trade@mediapoint.com.au with the required information.