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Sales & Customer Service
Daily Tasks
Daily Close Off
Next Day Production Cut-Off Handling
Morning Start up for Frontend
Artwork
Sample - Please match to
How to check artwork using output preview
Customers reupload artwork without letting us know
Label portal, customer artwork quick fixes.
Complaints / Returns
Customer Complaint Common Issues
Customer Complaints
Customer Registrations
New submission on Hubspot signup
Adding new users to a company account
Adding all products to a company account
Emails
Process for customers whose emails do not come into the trade inbox but hav
How to do a "Saved reply" in Help Scout
Freight
Freight Methods
NTS Issues Phone Script
Organise Pickup orders for customers who send labels
Freight Issues
NTS - Freight charge for multiple parts
NTS - Freight issue, script well talking on the phone
Freight not collected form warehouse
Office
Free Personal Printing Jobs Policy
Customer Discount Policy
Handling Special Pricing for Gold Trade Customers
How to handle issues with PrintIQ
Office cleaning Schedule
Products & Orders
Samples
Sample check list
Sample Banner Checklist
Sample Poster checklist
Samples Displays & POS
Labels: Customer Quick Fix
Handling Kitting Orders
Order Returns Process
Quoting Guidelines
Key Client Preferences (logos, branding specs)
Packaging
Custom packaging & Pricing
Labels
Sticker sheet - Kiss cut stroke, Trim box Guide
lead times for over the amount set on our website
Process how to send sample packs
Scripts / Templates
Sales
Managing Opportunities: Sales Process Guide for Senior BDMs
Notes
Customer Account Process
Mediapoint Medallion Club Program
Operations
Abbreviations & Shortcuts
🔧 Daily Checklist
Equipment Knowledge
Equipment Knowledge Process
Print
Finishing
Air Compressor
Health & Safety
Product Knowledge
Banners
Rigid Boards
Labels
Labels On Rolls
Stickers
Posters
Displays
Pull Up Banner Warranty
Inventory & Procurement
Inventory Management and Accounting Overview
Purchase Process Flow
Admin & HR
🍔 Free Friday Lunches
Lunches Ordering Process
Late Policy
Training Plans
Production Technical Support Technician
Employee Attendance & Leave SOP
Converting a Casual to Full-Time Employment
Scheduling Staff in HappyHR
Staff Gifts - Giftpay
Accounting
Inventory Purchase Process with 30% Prepayment (Odoo + Xero)
PVC Mesh Banner Stocktake Procedure
Accounting Procedure for Importing PVC Mesh Stock from China
IT & Systems
How to Edit and Update This Google Site
Door Access
App List
Safety & Compliance
Strategy & Improvements
Staff Amenities
Abbreviations & Shortcuts
Abbreviations at Mediapoint
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