Hi, this is [Your Name] from Mediapoint β how can I help you today?Β
The Driver is at the delivery location, but there is know one to receive the order...
Ask for a job number J......
Search the job and find details of the receiver (Name and phone number)
YES - We have the information. Pass this on to the caller
NO - Go on to the next step
Is there a safe place to leave the order?Β
YES - Please take photos and attach them to the POD, We will contact our customer
NO - Please bring the order back to us, We will contact our customerΒ
Is there a neighbour who will accept the order for the customer?
YES - Please include the details on the POD of who you gave the order to and where the customer can find it, We will contact the customer
NO - Please bring the order back to us, We will contact the customer
Thank you for your call we will contact our customer to let them know the outcome
βοΈΒ 6. Make Contact with the customerΒ
Call or email our customer and let them know the situation and what the outcome is.